Gollum developers apologize for the game’s “disappointing experience”.

The developers behind it Lord of the Rings: Gollum posted an apology after both critics and players criticized the title for lackluster gameplay, unrefined graphics, and overall flaws. In a posted message to Twitter and Steam, Daedalic Entertainment says it regrets the game’s “disappointing experience”.

“We acknowledge and deeply regret that the game did not live up to the expectations we had set for ourselves or our dedicated community,” the post reads. “We greatly value your feedback and have actively listened to your voices, read your comments and analyzed the constructive criticism and suggestions you have provided.”

The studio adds that it has been working on fixes for some of the bugs and performance issues experienced by players and says it will keep users updated on progress.

Gollumwhich takes place during the events of The Company of the Ring, is an action-adventure game for the PlayStation 5, Xbox Series X/S and PC. (It’s coming to Nintendo Switch later this year.) Throughout the game, you take control of Gollum and his two personalities as you try to sneak around orcs and escape Mordor. Unfortunately, it didn’t take long for the negative reviews to pour in after its Thursday release.

While Polygon writes that the game lacked a lot of personality, Game Spot notes that it crashed more than 120 times in 11 hours of playtime, and IGN says it’s just “not fun to play.” The PC version of the game currently has a rating of 41 on Metacritic and a “Mostly Negative” reception on Steam. With this in mind, it’s not clear how much the game’s developers can do to actually fix the game beyond fixing performance issues.

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